Part-1 General Terms & Conditions 

About conditions of sale of service 

1.1 These Conditions of Sale apply to any contract between you and Cassol in respect for a service a Service consultation offered by Cassol. These consultations and/or services (including face to face, virtual or blended delivery methods) which includes any associated hard or soft copy materials if applicable (collectively referred to as the “Service Products”) may be delivered in person, virtually, or in a blended format. Further information about the format of the delivery of the relevant Product to you (including the technical specifications that your computer or mobile device will require in order to access digital content) can be found on our Portal or in other relevant marketing materials.

1.2 Please read the Conditions of Sale carefully before booking or purchasing any Service Product through Cassol’s online system (the “Portal”) or in person.

1.3 Please note that before booking and/or paying for a Service Product offered through the Portal or otherwise you will be asked to accept the Conditions of Sale (either online or in person).  By clicking on the “I Accept” or “Accept and Pay”, as the case may be, or signing a paper copy of the Conditions of Sale (if you are submitting your application in person), you are confirming your agreement to be bound by these Conditions of Sale.  If you do not want to accept the Conditions of Sale, you will not be able to attend or otherwise access a Service Product offered by Cassol.

1.4 All Legal hearings  and filings will be under Sharjah Court of Law.

Part-2 How to Pay

2.1 All prices for Service Products offered through the Portal will be displayed on the Portal (or notified to you in person, where applicable).  All prices quoted include applicable taxes and charges incurred by Cassol for use of debit or credit cards unless otherwise stated. You may incur additional charges for the use of debit or credit cards from your provider and such charges are in addition to the advertised Cassol fee.  Fees may change from time to time, but this will not affect any Registration Application which has been confirmed by a Booking Confirmation.

2.2 Payment by credit or debit card

2.2.1 Payment can be made by credit or debit card as explained in the Registration Application process.  In all cases Cassol treats payment as confirmation that you are the person authorized to use such credit card or debit card and that you are over the age of 18 years.  

2.2.2 Payments by credit or debit card are processed immediately via a third-party payment processor over a secure link.  No card details are held by Cassol.  Where you make a payment online, you will receive a receipt of payment for all credit or debit card payments by e-mail or a pop-up in your Portal account or other form of electronic notification (as applicable) and this, for the avoidance of doubt, will be the Booking Confirmation.

2.3 Payment by bank transfer

2.3.1 For some Service Products, Cassol is able to accept payment by direct bank transfer.  Where Cassol offers this option, it will be clearly indicated on the Portal or stated to you in person, or stated in the Terms and Conditions and/ or Additional Terms and Conditions where applicable).

2.3.2 Cassol treats payment as confirmation that you are the person authorized to make such bank transfer.  

2.3.3 Where payment is made via bank transfer, it is processed within 72 hours if possible.  

2.3.4 Where you are paying the applicable fee by bank transfer, please note you will be liable for any additional charges made by your bank for use of the bank transfer payment method. Confirmation of transfer of the funds to Cassol’s designated bank account will form the Booking Confirmation.

2.4 Payment by cash or cheque

2.4.1 Where you are submitting your Registration Application in person, Cassol may accept payment of the applicable fee in cash or by cheque. Receipt of such payment (subject to clause 3.1) will form the Booking Confirmation.

2.5 You shall have no right to attend or otherwise access the relevant Service Product until the applicable fee has been paid, and until the applicable fee is paid in full Cassol may prevent you from attending or otherwise accessing all or any part of the relevant Service Product, without liability to you.

Part-3 Cancellation by Cassol

3.1 Cassol may cancel the Contract by giving you notice in writing (whether by email or otherwise) for any reason at any time prior to the relevant Service Product start date (including prior to you first accessing for the first time any self –access product, blended product, or other online Service Product.  If Cassol cancels the Contract pursuant to this clause 3.1 it shall refund any fees already paid by you in connection with the relevant Service Product.

3.2 Cassol may also cancel the Contract at any time, without liability to you if:

(a) you fail to pay any sum owing to Cassol in connection with the relevant Service Product as required by the payment terms set out; or

(b) you breach the Conditions of Sale; or

(c) Cassol is unable to provide the relevant Service Product in full due to a reason beyond its reasonable control.

3.3. If Cassol cancels the Contract under clause 3.2(a) or clause 3.2(b) Cassol shall be entitled to retain (or be paid the balance of, as the case may be) the applicable fee in full.

3.4 If Cassol cancels the Contract under clause 3.2(c) you shall be entitled to elect either: (i) to receive a full refund of the applicable fee; or (ii) (subject to availability) to attend/access an alternative equivalent Service Product  If you elect option (ii) and the fee applicable to the alternative equivalent Service Product is greater than the fee applicable to the cancelled Service Product, you shall be obliged to pay the difference in accordance with clause 4.  If you elect option (ii) and the fee applicable to the alternative equivalent Service Product is lower than the fee applicable to the cancelled Service Product, Cassol shall refund the difference. You must notify Cassol in writing (including email), of your preferred option within Seven (7) calendar days from you being notified by Cassol that the relevant Service Product has been cancelled.

Part-4 Cancellation by customer

4.1 Cancellation within the 7-day cancellation period

4.1.1 You may cancel the Contract within 7 days after receiving your Booking Confirmation without giving any reason.

4.1.2 The cancellation period will expire after 7 days from the day after you receive your Booking Confirmation.

4.1.3 To exercise the right to cancel, you must inform Cassol of your decision to cancel the Contract by a clear statement (e.g. a letter sent by post or an email to the email address stated.  You may use the model cancellation form, but this is not compulsory.

4.1.4 To meet the cancellation deadline, it is sufficient for you to send your cancellation statement before the cancellation period has expired.

4.1.5 If you cancel the Contract within the 7-day cancellation period noted in clause 4.1.1 above, Cassol will reimburse to you all payments received from you in respect of the relevant Service Product.

4.1.6 Cassol will make the repayment without undue delay, and not later than 14 days after it is informed about your decision to cancel the Contract.

4.1.7 Cassol will make the repayment using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the repayment.  

4.1.8 You have no right to cancel after attending or accessing in full or in part the relevant Service Product. For the avoidance of doubt

4.2 Cancellation after the 7-day cancellation period

4.2.1 After the cancellation period referred to in clause 3.1 above has expired, you have no automatic right to cancel the Contract.  Any cancellation of the Contract after this period will need the approval of Cassol.